PRIVACY POLICY

Last updated: 09.04.2026

Who we are

Isla May Evergreen is a stationery design service operated by Louise Mason as a sole trader. References to “we”, “us”, and “our” throughout this policy refer to Isla May Evergreen. Our website address is: https://islamayevergreen.co.uk.

If you have any questions about this policy, you can contact us at: louise@islamayevergreen.co.uk

What information we collect

When you enquire about or place an order with Isla May Evergreen, we may collect the following personal information:

  • Your name
  • Your email address
  • Your phone number (if you contact us via WhatsApp)
  • Your postal address (for delivery of physical orders)
  • Details of your event and personalisation requirements
  • Any photos or images you supply for use in your stationery
  • Payment information (processed securely via our payment provider — we do not store card details)

We only collect information that is necessary to fulfil your order or respond to your enquiry.

How we use your information

We use the information you provide to:

  • Respond to your enquiry
  • Process and fulfil your order
  • Communicate with you about your order via email and/or WhatsApp
  • Send you proofs and finalised files
  • Invoice you and process payment
  • Comply with any legal obligations

We do not use your information for marketing without your explicit consent, and we do not sell your data to third parties.

Legal basis for processing

We process your personal data on the following legal bases:

  • Contract performance — to fulfil the order you have placed with us
  • Legitimate interests — to respond to enquiries and manage our business
  • Legal obligation — where we are required to retain records for tax or legal purposes

How long we keep your data

We retain order records, including your contact details and design files, for up to 6 years in line with HMRC requirements for business records. Enquiries that do not result in an order are deleted within 12 months.

Sharing your data

We do not share your personal information with third parties except where necessary to fulfil your order. This may include:

  • Our print suppliers, where physical production is outsourced (e.g. for specialist finishes)
  • Payment processors, for the purpose of taking payment
  • Cloud storage or file-sharing services used to send you proofs and files

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to our legal obligations)
  • Object to or restrict processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at louise@islamayevergreen.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Please see our separate Cookie Policy for information about how we use cookies on this website.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version.